Books Noted
Measuring Success Issues in Performance Measurement
John Hailey and Mia Sorgenfrei £8.95 ISBN 1-897748-84-1 30pp 2004 This paper responds to the current climate in which NGOs are under pressure to invest in evaluation and impact assessment. Funding constraints, calls for accountability, and concerns about quality and effectiveness have led to demands for more sophisticated performance measurement strategies. The authors chart how, historically, performance measurement systems have undergone similar evolutions in the public, private and nonprofit sectors – from product to process orientation; from quantitative to qualitative methods and indicators. The development and relief arena presents its own challenges, as it is characterised by complexity, unpredictability and continuous change. This paper flags up key issues for practitioners such as how to choose appropriate approaches, how to apply them in a culturally sensitive way, how to ensure stakeholder participation and how to mobilise adequate resources. To place your order please email publications@intrac.org or visits www.intrac.org (posted 24/01/05)
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