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Organisational Learning in NGOs: Creating the Motive, Means and Opportunity By Bruce Britton March 2005. Praxis Paper No. 3. Available in book form from INTRAC for £ 5.95 but also available free in pdf format. Both via the above link. Contents: Executive Summary, 1 Introduction, 2 Organisational Learning in the NGO Sector, 2.1 The NGO Context , 2.2 Knowledge and Learning: A Growing Agenda, 3 Why is Learning Important in NGOs?, 3.1 The Nature of Development, 3.2 Increasing Organisational Effectiveness, 3.3 Developing Organisational Capacity, 3.4 Making the Best Use of Limited Resources, 3.5 Strengthening Partnerships, 3.6 Closing the Gap between M&E and Planning, 3.7 Creating a ‘Healthy’ Organisation, 4 Nurturing Organisational Learning in NGOs, 4.1 Organisational Learning as a Crime, 4.2 Creating the Motive: Understanding learning and why it is important, 4.2.1 Ensuring supportive leadership, 4.2.2 Developing and sustaining a culture supportive of learning, 4.3 Creating the Means: Models,
Methods, Competences and Support, 4.3.1 Using appropriate conceptual models for organisational learning, 4.3.2 Learning competences, 4.3.3 Methods for organisational learning, 4.3.4 Tools for organisational learning , 4.3.5 Specialist support for organisational learning, 4.3.6 Investing adequate financial resources, 4.4 Creating the Opportunity: Opening a ‘Space’ for Learning, 4.4.1 Raising the profile: organisational learning as a strategic goal, 4.4.2 Integrating learning into the planning and evaluation cycle, 4.4.3 Investing in knowledge management infrastructure, 4.4.4 Building relationships of trust, 5 Implications for Practice: Combining Motive, Means and Opportunity, 6 Concluding Remarks and Next Steps, Appendix 1: Description of Conceptual Models, Experiential Learning Cycle, Single and Double Loop Learning, Eight Function Model, Planned and emergent strategy, The Knowledge Hierarchy, Tacit and Explicit Knowledge, The People, Process and Technology Model, Gartner’s Enterprise Matrix, The Knowledge Creation Spiral, Appendix 2: Designing Knowledge Management Infrastructure, References, Acknowledgements, List of abbreviations, Glossary. (Posted 28/04/2004)
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