New Documents
Process
Mapping in Practice Henry Sempangi, David
Cracknell, Madhurantika Moulick and Hermann Messan. March 2005. "This
paper summarises the experience that MicroSave has gained in process
mapping through working with its Action Research Partners. It
highlights key benefits, which can be achieved through process mapping.
It presents brief case studies detailing the experience of Tanzania
Postal Bank and Equity Bank in Kenya. Finally it provides tips on how
to overcome common challenges faced during the process mapping
exercise." See also the Process Mapping Toolkit, Slides, Handouts,
Exercises, Trainers Manual here
(17/06/05)
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